Ford Service

S3SR · 06-10-2006, 08:53 PM

Quote:

I have received your query regarding AU Falcon brochures. It is not the policy of the Ford Australia Archives Centre to provide original copies of brochures as the Centre keeps a very limited number of each model on hand for historical reference. I am quite amazed at the tone of your email in laying down conditions for the supply of the brochures as well as criticising Ford Australia's Customer Service in such a sarcastic manner.
It may interest you that Ford Australia is the only motor company in Australia that has a permanent archives and that provides a service for people requiring historical information about the company. Having been responsible for the collection and setting up of the Centre I also resent your comments about my taking an annual holiday.
If you still require an AU Falcon brochure, please send a money order for $10.00 to cover the packing and postage costs (there will be no charge for the brochure) to Ford Australia Archives Centre, Private Bag 6, Campbellfield, 2061. I will check the archives and, if there is a spare original copy of the AU Falcon brochure I will send one to you - incidentally you did not even provide an address in your email so I have no idea where to send it if we have one. If we do not have a copy available then I will return your money order.

Ford Australia Arhives Centre

firstly i didnt make any comments about his work as the historian, i only said why is there only one guy doing this. and i also made a comment about ford service if there is such a thing. and all i wanted was some copies of AU brochures, as im in need of them ASAP, and if you didnt have any i would like some electronic copies. i also mentioned i have gone to tville ford, mackay ford, (called brissy ford), innisfail ford, cairns ford ,atherton and tully all for an AU brochure.

i also sent him an email (long back) asking for some info regarding anything AU, just a bit of history...etc. then he went on holidays then i asked ford centre and they fowarded it onto him.

tell me whether you think he is right and i should have been a little clearer with my tone, or i was in the right.

Outbackjack · 06-10-2006, 08:58 PM

I would say that this guy would be doing you a favour. You perhaps were a little kirt and demanding? I am amazed that ford have such a department. Ford are not obliged to provide this service.

Cheers.

Hally · 06-10-2006, 10:11 PM

I think you should post your original letter/email and then let every one judge you.

[Tonko] · 07-10-2006, 03:10 PM

Quote:

Originally Posted by Hally

I think you should post your original letter/email and then let every one judge you.

same here, i want to know what you said to **** off FoMoCo...

XR6-VCT-2000 · 07-10-2006, 07:26 PM

There is a brochures / scans on this website . check here for what your after http://www.fordforums.com.au/photos/...ry.php?cat=501 , gl , cheers .

Josh_XC · 07-10-2006, 08:04 PM

This thread is useless, the two parties should be fixing this problem between themselves nothing more, its not our role to judge people!!

S3SR · 07-10-2006, 08:25 PM

i cant/wont be releasing my copy i used alot of personal info to try and get what i wanted. and i didnt relise that Ford did this as a service i thought it was mandatory which is why i used a demanding tone. i NEVER attacked the guy or FoMoCo personally just generally about ford service.

ill try and resolve the situation but any mod can close this thread. i know where i stand....i was wrong!....but i still would like to know how they got XE and AU mixed up.

Paull · 07-10-2006, 08:42 PM

If it is the same person that I have been dealing with, then you must be way off the mark. I have been dealing with the same person for about 4 years now and have found to him to be very helpful, courteous as well always answering my emails.

Perhaps we have dealing with different people, if so, I cannot comment. However, as the reply states above, you are lucky that they have a brochure. I would have thought that Ebay (where I get all of my brochures from) would be the go.

I don't mean to sound narcy, but you must have said something to annoy him!

pertuan · 07-10-2006, 09:39 PM

Quote:

Originally Posted by FALCONSR

i thought it was mandatory which is why i used a demanding tone.

If you're asking for stuff, it doesn't do you any favours if you're demanding.... even IF it is mandatory for them to send you stuff.

I've always found that courtesy is the best way to get things done in these situations.

EvilChief · 07-10-2006, 10:11 PM

Quote:

Originally Posted by pertuan

If you're asking for stuff, it doesn't do you any favours if you're demanding.... even IF it is mandatory for them to send you stuff.

I've always found that courtesy is the best way to get things done in these situations.

well said

being courteous and friendly has taken me places where others have hit their heads on closed doors. Being diplomatic when dealing with multi million companies, be it as a client, customer, private inquirer, company representative or business partner, it ALWAYS pays to take a step back and be respectful.

BTW it is not mandatory for Ford or any company for that matter to release ANY of their advertising material

BUZ81 · 07-10-2006, 10:17 PM

if you reaplace personal information with *snip* you should be able to post the email. I think you will find that no one will be that sympathetic without both side of the story being shown.

XD 351 Ute · 07-10-2006, 10:22 PM

As others have said, we need the whole story, not just half of it.

From what I've read, you've made a big error here.

I've often written to Ford asking for or about brochures, cars and other things, and they have always been only too helpful.

The Ford Discovery Centre is also a goldmine of information, and is staffed & run by a group of truely wonderful people.

Treat others how you wish to be treated, it works for me!

Ed