Ford complaint

Throg · 25-08-2006, 01:22 PM

I bought a ford Explorer 1996 from Ford Artarmon in Sydney 2 weeks ago.
I found that is was using coolant at some rate. I took it twice to PowerFord Castle Hill who on the second attempt said it was a blown head gasket.

The vehicle had had a broken timing chain and all this had been repaired by Ford (head gaskets valves etc).

The car is over 10 years old and no warranty was given in fact the offer of a 3 month warranty was recinded because of this fact.

My questions are:

Are the repairs done by Ford guaranteed at all ?

Does 7 hours of labour sound like a reasonable time to extract a gasket to see if that all that is at fault or is this the time it takes a first year apprentice?

Considering that Ford only sell used cars that they would sell to family I am feeling that this family is a bit dysfunctional ?

Throg

EA2BA · 25-08-2006, 01:25 PM

Ring comsumer affairs they will tell you what is what, I thought a used car is covered with a mandatory warranty period, it the cost that determines the warranty not the age of the car.

johnnyb · 25-08-2006, 01:48 PM

I'm pretty sure you get at least 3 months warranty.

Also the good old ill call consumer affairs trick does wonders

here is the webiste

http://www.fairtrading.nsw.gov.au/mo...d%20warranties

And here is legislation:

Standard warranties
In NSW all passenger cars under 10 years/160,000km and under the luxury car tax limit, have a minimum warranty of 3 months or 5,000km - whichever comes first. This is called the standard warranty and applies to cars with no known defects. The car and all accessories fitted at the time of sale are covered by the warranty.

Superficial damage (such as paint and upholstery) and normal wear and tear are not covered by the warranty.

The warranty does not cover:

routine services
tune-ups
batteries
tyres (however, tyres must be roadworthy at the time of sale)
defects that arise from an accident or misuse of the vehicle.

Smoke Pursuit · 25-08-2006, 01:51 PM

How can they recind the 3 month warranty.

Take it back to them and give them some pain.

A Ford dealer shouldnt even be selling a car of this age neways, alot of them have gone out of older cars and only do cars under 4, sell the rest to wholesalers due to this exact problem.

Throg · 25-08-2006, 01:55 PM

Thanks Guys but the car has 170000km on it so does not fall into the required bracket for an automatic warranty. Will try ford complaints department, but I hear they are not up to much.

Throg

atec77 · 25-08-2006, 01:55 PM

Quote:

Originally Posted by Throg

I bought a ford Explorer 1996 from Ford Artarmon in Sydney 2 weeks ago.
I found that is was using coolant at some rate. I took it twice to PowerFord Castle Hill who on the second attempt said it was a blown head gasket.

The vehicle had had a broken timing chain and all this had been repaired by Ford (head gaskets valves etc).

The car is over 10 years old and no warranty was given in fact the offer of a 3 month warranty was recinded because of this fact.

My questions are:

Are the repairs done by Ford guaranteed at all ?

Does 7 hours of labour sound like a reasonable time to extract a gasket to see if that all that is at fault or is this the time it takes a first year apprentice?

Considering that Ford only sell used cars that they would sell to family I am feeling that this family is a bit dysfunctional ?

Throg

As you will have discovered all work does carry warranty and there is a statuatory warranty on the car , return it for free repair and dont accept anything else you could with legal assistance return the vehical ( at some cost) for refund but if you like it then have them repair as required.

aualright · 25-08-2006, 01:55 PM

I've had myeye on a couple of UZ versions there...did the salesman have the initials 'RR'? I have not had an issue with this person but am interested nonetheless.

2002auxr6 · 25-08-2006, 02:14 PM

the car doesnt have a stat warranty on it as it has done to many klms people, im afraid you will have to pay for the repairs yourself, and a word of waring if you want to save yourself money dont take it to Ford

2002auxr6 · 25-08-2006, 02:16 PM

Quote:

Originally Posted by atec77

As you will have discovered all work does carry warranty and there is a statuatory warranty on the car , return it for free repair and dont accept anything else you could with legal assistance return the vehical ( at some cost) for refund but if you like it then have them repair as required.

Mate you dont have a clue what your talking about, it DOESNT have stat warranty on it and he CANT get a refudn on the car so good luck there, however if it happened within the first 2 days some dealers offer 3 day cooling off periods, people like you should do some research before you go blabbing off on a public forum

2002auxr6 · 25-08-2006, 02:20 PM

also mate it takes 5.5 hours to remove and refit a cylinder head on one of these as stated in the times guide so i wouldnt be paying more then that if it is just the one head gasket

DJL351 · 25-08-2006, 02:20 PM

When were the chains done?
If they were done less than 12 months ago, you still have Parts Warranty.
(not that they want you to know that)

Yes it takes 7+ hours to get the heads off. (those motors are painful!!!)

To do the chains to motor comes out..... 20+ hours for that job.

D

:

Quicklier · 25-08-2006, 02:22 PM

Quote:

Originally Posted by 2002auxr6

Mate you dont have a clue what your talking about, it DOESNT have stat warranty on it and he CANT get a refudn on the car so good luck there, however if it happened within the first 2 days some dealers offer 3 day cooling off periods, people like you should do some research before you go blabbing off on a public forum

Spot on! The car wouldn't be covered under statutory warranty. Only a small few dealers have the 3 day cooling (although I have seen 7 days in the past). It certainly doesn't sound like a thorough check was carried out on the vehicle... The cooling system would have show traces of hydrocarbons after a few seconds of running.

Did the car have an RACV / RACQ / NRMA type check performed on it before purchase?

Out of curiosity, why did you buy the car from one ford dealership, then take it to get investigated by another? You're practically writing a list of excuses for the originating dealer (who has unfortunately already been named

: )

2002auxr6 · 25-08-2006, 02:24 PM

yeah if it has done a timing chain it is 20 hours labour there, if i was you i would be moving the car away from ford 20 hours labour @$1000=$2,000, no way i woud be paying that, ive said many of times these cars are buckets of **** the early model ones and when they go there big $$ to repair

2002auxr6 · 25-08-2006, 02:27 PM

Quote:

Originally Posted by Quicklier

Spot on! The car wouldn't be covered under statutory warranty. Only a small few dealers have the 3 day cooling (although I have seen 7 days in the past). It certainly doesn't sound like a thorough check was carried out on the vehicle... The cooling system would have show traces of hydrocarbons after a few seconds of running.

Did the car have an RACV / RACQ / NRMA type check performed on it before purchase?

Out of curiosity, why did you buy the car from one ford dealership, then take it to get investigated by another? You're practically writing a list of excuses for the originating dealer (who has unfortunately already been named

: )

Most likely the car has pre exisiting problems with the car, these things dont devlop over night and if you took them to Fair Trading you would probally win, but it would be hard to prove it had these faults when u brought the car, people should have racv test done before they buy cars saves alot of $$ and time in these situations

2002auxr6 · 25-08-2006, 02:31 PM

Quote:

Originally Posted by Throg

Thanks Guys but the car has 170000km on it so does not fall into the required bracket for an automatic warranty. Will try ford complaints department, but I hear they are not up to much.

Throg

The best thing you could do is contact the dealer and be really really really nice to them and see if they can help you out with the repairs, if you be a smartass or rude they wont want to help you at all, if they say to bad so sad send them a letter strating that you have only had the vehicle for 2 weeks and it alreayd has problems and , if they decliend you again then go to fair trading, but dont threaten them with fair tradig from the start or you willl go nowhere, trust me

DJL351 · 25-08-2006, 02:39 PM

Quote:

Originally Posted by 2002auxr6

The best thing you could do is contact the dealer and be really really really nice to them and see if they can help you out with the repairs, if you be a smartass or rude they wont want to help you at all, if they say to bad so sad send them a letter strating that you have only had the vehicle for 2 weeks and it alreayd has problems and , if they decliend you again then go to fair trading, but dont threaten them with fair tradig from the start or you willl go nowhere, trust me

The voice of a current or past Ford Service or Parts Employee! :1syellow1

Parts for me.

_2:

2002auxr6 · 25-08-2006, 02:41 PM

Quote:

Originally Posted by DJL351

The voice of a current or past Ford Service or Parts Employee! :1syellow1

Parts for me.

_2:

Nah mate i work for a warranty company and handle these types of situations everyday, but i can get trade rate parts :the_finge

Throg · 25-08-2006, 06:15 PM

Thanks for all the sympathy. I am afraid this is a case of 'caveat emptor' (buyer beware) and I am guilt as charged. As long as others are more wary because of my experience.

Anyone know a good engine recon/replace firm in sydney ?

Throg

deesun · 25-08-2006, 06:33 PM

They didn't call the early ones " Exploders" for nothing.