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The Pub For General Automotive Related Talk |
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#1 | ||
Regular Member
Join Date: Feb 2005
Location: Nowra, NSW
Posts: 287
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I'm wondering about other peoples experience with the Ford Australia CRC.
I had issues which required me to ring them. First time I spent 20 minutes on hold before giving up. Second call I spent 22 minutes before giving up. Third call I spent 15 minutes before giving up. Fourth call I spent 20 minutes on hold before giving up. The local Ford dealer was sympathetic, saying they knew this was nothing unusual and would get the CRC to ring me direct. CRC rang me - when I was away from the phone - and mixed my name up with the dealers name, and did not leave any contact details except for the (wait forever) CRC number. FWIW I have had it with these clowns, but am wondering if it is the norm or just a run of really bad luck. I'm buying elsewhere for my next new car. Cheers! |
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#2 | ||
Starter Motor
Join Date: Apr 2010
Location: Southern Highlands NSW
Posts: 10
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hmmm.. waits for it...
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#3 | ||
Force Fed Fords
Join Date: Nov 2005
Location: Victoria
Posts: 5,556
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They are like certain parts of a bull.
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2021 Focus ST-3 Mountune Enhanced |
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#4 | ||
Regular Member
Join Date: Feb 2005
Location: Nowra, NSW
Posts: 287
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Does this mean people have had similar experiences or I'm on my own?
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#5 | |||
FF.Com.Au Hardcore
Join Date: Mar 2005
Posts: 1,280
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#6 | ||
Regular Member
Join Date: Nov 2005
Posts: 376
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I have had a similar (frustrating) issue with the Ford CRC recently. Without going into it too much, they have not been able to supply a vital part for my Super Pursuit Ute for over 6 weeks now and I can't drive it without this part. I rang the CRC to put in a complaint about it and to see what they would do about it, but all I got was "....sorry sir, this is the best we can do about it". I suggested a couple of different forms of compensation (as my business relies on the use of my ute), but the response was ".....sorry sir, that is not company policy" I'm getting very ticked off these days - almost feels like I don't even own a ute anymore, but my lease, rego and insurance payments remind me that it is still there!!
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#8 | |||
FF.Com.Au Hardcore
Join Date: May 2009
Posts: 1,294
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#9 | ||
Lukeyson
![]() Join Date: Mar 2005
Location: Maitland, NSW
Posts: 2,580
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I had a reasonable experience with Ford CRC a few years ago, when early boss motors had the excessive oil consumption problem. I was clear to differentiate Ford the manufacturer from Ford the dealer, and I did my best to strike up a relationship with the dealer more than hold them accountable for product quality.
In each case I was able to access someone from CRC quite quickly, retained a continuous tracking number, recorded the topics of all my conversations with Ford and the dealer, and kept records of the name of the person I spoke to in each instance from each location. And because I had a good relationship with the dealer, they were actually trying to help me with my CRC experience, rather than fend me off as an irate customer. All in all I thought it was a professional experience when I kept emotion out of the equation, and my engine was replaced under warranty - although it took 70,000km of evidence and oil consumption tracking for them to accept that it was a problem..... My differential was also replaced under warranty when it leaked oil from the driveshaft seals at an early age - less than 15k at the time. But being a 2003 XR8, I guess I can just put that down to being an early build. Lukeyson
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If the human brain was simple enough to understand, we'd be too simple to understand it. |
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#10 | |||
FF.Com.Au Hardcore
Join Date: Mar 2005
Posts: 1,280
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#11 | |||
FF.Com.Au Hardcore
Join Date: Jan 2005
Posts: 14,654
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Quote:
CRC is a dead last resort, the dealer holds the key to 99% of just about everything. Learning how to "work" with them goes a long way too...
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335 S/C GT: The new KING of Australian made performance cars.. ![]() |
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#12 | ||
71Mach1
Join Date: Feb 2007
Location: Melb
Posts: 465
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I went with mate to purchase G6ET last year.
It was a company car ahn he was ready to do the deal. went to one, got our price, she said we'll do everything to look after the customer. After half an hour of BS, she still wouldn't really budge on price. We went to another one and within 5 minutes of sitting down with the man, we already had a deal! and wait for it! 8K better price. Talk about "there's dealers and then there's dealers." I won't tell you who the crap one's were but the great one is in Heidelberg. That dealership has us both for life now!
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roses are #FF0000 violets are #0000FF all my base are belong to you |
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#13 | ||
FF.Com.Au Hardcore
Join Date: Feb 2005
Posts: 1,451
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I have had one experience with the diff on my old GT where they were fine. I had another with a dealer complaint, where the most complimentary thing I can say is that Holden owe them a big thank you for their continued support of their products. I would go as far as to say that the person I dealt with should get a Holden as a company car. He worked hard to ensure Ford looked bad.
Bottom line seems to be that if you aren't in a position of needing a dealer pulled into line they are ok, but when a dealer is in the wrong, even when that is conclusively the case, they will initially try and sort it out, but in the end you the customer are expendable. Reputation and future loss sales be dammed. So get along with your dealer, find another good dealer (if you can) as has already been suggested here, or expect to be working out the problem on your own. Alternatively sell the car and cut your losses. Dan Last edited by DanielXR8; 19-06-2010 at 02:41 AM. |
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#14 | ||
FF.Com.Au Hardcore
Join Date: Jan 2010
Posts: 11,277
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Customer Relations Centre - is that run by the marketing section?
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#15 | |||
Walking with God
Join Date: Mar 2005
Location: Melbourne
Posts: 7,321
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GK
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2009 Mondeo Zetec TDCi - Moondust Silver 2015 Kia Sorento Platinum - Snow White Pearl 2001 Ducati Monster 900Sie - Red Now gone! 1999 AU1 Futura Wagon - Sparkling Burgundy On LPG Want a Full Life? John 10:10 |
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#16 | ||
Regular Member
Join Date: Sep 2008
Posts: 179
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Ford Australia is ******, They build **** cars at prices way above all the rest
AND THEY EXPECT AUSTRALIANS TO SUPPORT THEM. It is all over Ford Australia Why don't you build a ford ute that is just for Australia, a no crap ute
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damondarwin |
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#17 | ||
Regular Member
Join Date: Sep 2008
Posts: 179
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You want to send a concern to Ford Australia , but there is no link on the website.
What does that tell you . They are Finished.
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damondarwin |
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#18 | |||
Barra Turbo > V8
![]() ![]() Join Date: Jan 2005
Posts: 25,713
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Quote:
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-2011 XR6 Turbo Ute - Lux Pack - M6 -2022 Hyundai Tucson Highlander Diesel N Line |
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#19 | ||
Sick Puppy
Join Date: Jul 2006
Posts: 1,963
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Epic thread mine!
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#20 | ||
FF.Com.Au Hardcore
![]() Join Date: Dec 2004
Location: Hallam
Posts: 1,897
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Roy have you been off planet for a while, the last in here before yours was 23 months ago
Closed Last edited by AU1XLS; 06-05-2013 at 06:02 AM. |
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