not so fixed price servicing

[Blue Dog]

Originally Posted by M&Ms

Exactly.

I pay about $340 for my regular services (7500 and 15,000km), and that includes:

Free Roadside assist ($110 value)
Free Sync Maps Update ($80 value??)
Free software update and ECU firmware update
Wheel alignment and balance ($80 at most places)
Free loan car offer (which I didn't take up, but at least $65 value)
Looking into any niggly issues I may have with the car

So all up, that's $335, so for that extra 5 bucks, even if it was just the oil and filter change they did, I got a bargain ($100 value at least).

Add on top of this that you are dealing with a business which employs people, warrants their work, has massive overheads to pay, and believe it or not tries to make a profit, I'd actually be happy to pay an extra $100 - $150 for the service and would still think it's acceptable (hope my service centre doesn't read this :p )

Are you sure you're getting wheel alignment & balances?
The reason I ask is:

Price Promise Servicing does not include the following items:

•Directional tyre rotation where required;
•Repair of accident damage to any component of the vehicle;
•Additional maintenance due to modification from original specification;
•Normal wear and tear consumable items requiring additional maintenance (including but not limited to brake pads replacement, fuses, wiper blades, batteries, tyres, wheel alignment adjustment);
•Items that are identified as requiring more frequent attention depending on operating conditions (as described in the Ford Customer Assistance, Warranty and Service Guide C Service Conditions);
•Air conditioners filter replacement;
•Anything not specified in the A and B service schedules in the Customer Assistance, Warranty and Service Guide such as additional items of labour, parts or fluids;
•Additional maintenance and repairs that may be recommended by your Authorised Ford Dealer to suit your individual driving characteristics;
•Service or maintenance of non-genuine Ford parts;
•Service, fitment or maintenance of any accessories, including Ford accessories.