Dodo: the worst telco in Australia

[NRG 290]

Just thought I might have a little rant if thats OK and stress how much i would never recommend dealing with them.

I'm in central Qld so not many options when it comes to phone line and internet so I gave them a try. Long story short they never supplied what they said they were going to in the time frame they stated so I canceled the braodband which they said I couldn't do as i had entered a contract. Yet I had a letter from them saying that I had 30 days or something to cancel. When I told them this they basically called me a liar and said they didn't send such letters. I complained enough and threatened to go to consumer affairs and got out of it but had to stay with them for the phone line for a year.

This was 8 months ago and i haven't given them any more money than the line rental as the work phone took care of calls.
Recently the phone line has dropped so we can't even receive calls. I reported this over a week ago and got there usual "tech dept. is looking into it sir and will call you". Turns out they called me at 5 on a Friday afternoon and surprisingly got a message bank. When I asked why they didn't leave a message apparently they are not allowed to.

The whole place seems to be staffed by idiots and no department knows what the other ones do. Whenever you called them you end up repeating your details to them as they forget or can't understand you.

Never ever use these guys. they are useless and have the worst customer service of any company in the country.

I feel better now. Thanks