Ford assist .. are you kidding

[Unco]

Originally Posted by GasOLane

I think this is where it gets sticky.

It's Ford Assists job to help you if broken down, and it looks like their sticking to the exact contract here.

It's the Insurance companies job to help if it needs towing through a crash (pothole, tree, big dog...whatever)

However I dont think it's Ford Assist's -or the NRMA/RACQ- job to organise towing and then liaise with your insurance company to get it fixed.

motoring clubs don't liaise with insurance companies to get cars fixed. all they do is pass the vehicle details and location on to a towing company. the clubs get 0 kickbacks out of it. they organize this as a community service.

in effect, the person with the damaged vehicle would achieve the exact same outcome if they were to ring a towing company on their own (directory assistance: Ph 12456)