Licence Plate Hell

[Mack 6]

Here's the story.

I ordered my Personalised Plates approximately mid december from the South Oz Dept of transport. The had a deadline of december 9th in order to recieve your plates before chrissy. Unfortunately I missed this date and ordered them a few days late, and was ok to wait until after the christmas break. I even pain an extra $15 to have them mailed to me so I wouldn't have to stuff around picking them up.
Days and weeks went by and no plates. I figured that the company (in melb) who makes sa plates would have holidays like everyone else.
By yesterday (feb 5th) I'm a little annoyed and finally decide to ring transport SA and see wht the deal is. I wasn't expecting to get an accurate timeframe until they were available, but I did. Yes thay had been at the Transport SA office in Mitcham since late december WTF!!!
I asked why they hadn't been mailed out, to which the reply was that the details of the car they were going on to had to be entered on the system before they could release them. I told the guy that I had given all the vehicle details when the plates were ordered.
Doesn't matter he says, I still need to go into the office and give the vehicle details.
MY TWO PROBLEMS WITH THIS!!!!
1. Why didn't I recieve a phone call when they arrived about 5 BL**DY weeks ago?
2. Why was I able to get them posted and get charged for that postage when the plates can't be mailed out?

I was then told that I had to go to mitcham office by 5.30 to get them, when mitcham is no where near I live or work.(although not everyone here knows SA, it's like going from A to B via Q)
Left work a little early yesterday, fought traffic to get to the office at 5.22 and they close at 5.00....damn!
I try to ring this morning and see if they can send the out to me and do the verification over the phone, or at least send them to the office nearer to my work so I can zip down at lunch. I hear that they are experiencing a heavy volume of calls, we cannot help, call back later.

I know a lot of people have said this before, but if the government was a private company, they'd be buggered.