justventing

[justbrett]

So I arrive at the dealership to take delivery of my new Dash Green XR6 ute this afternoon (having specifically ordered that colour and a few options) after a four and a half week wait, get through all the paperwork and I'm starting to get a little excited.

I'm asked to take a seat while the finishing touches are applied to the ute. It's taking a while so I step out the front of the showroom for a smoke, walking up and down and admiring the stock they had sitting out the front. I spy a Dash Green XR sedan and I'm thinking to myself "What a good colour choice, good job Brett".

Then the salesman and dealership manager emerge from the doors, the manager introduces himself and we shake hands. "Nice touch" I thought. Then he says "Brett, there's been a muck up with your order, I don't know how it's happened but your car's not green, it's silver." The salesman has a big grin on his face and I go along with what I thought was a wind-up "That's OK, I didn't really want the green anyway." and chuckle away. The salesman and I exchange glances, and I'm still under the impression that everything's good (the guy's got a sense of humour).

So we walk down to the dealership's detailing bay, still as far as I was aware joking about the silver ute that's waiting for me. And fair enough, not a Dash Green XR6 ute to be seen anywhere. There was however, a nice looking silver one, funnily enough, with all the options I had ticked when I ordered my ute!

Cutting a longer story short, I now have to wait at least another four weeks for my ute to be built (again!). It's not that I don't like silver, but picky me thought that having spent $40 odd K, deserved the colour I asked for.

They did offer a reduced price on the silver ute but I wasn't interested. It wasn't the dealership's fault apparently, it was the group's stock controller who placed the order.

I'm not even angry at the moment, I still have the trade-in to drive around so I'm not majorly inconvenienced. I am however absolutely dumbfounded at how the hell a wrong colour car gets within 5 minutes of delivery before an pretty obvious up like this is realised.

Anyone else had this happen??