Mowing ..

[DFB FGXR6]

This sort of customer interaction is a frequent occurrence at work................



Same rambling description of a plant with green leaves, or an out of focus photo that took them several minutes of scrolling to find on their phone. Then several back-and-forth questions and suggestions of what it could be, to which there is eventually a BINGO moment after what feels like an eternity. Then, instead of rewarding that time and effort with a sale, the customer goes on to say that they aren't ready to buy today. Which would often be linked to the next example...........................

Last week we had a lady with the most ridicules set of fake eyelashes glued to her eyelids asking a male colleague about a specific plant to fit a specific narrow garden bed. He went on to explain that the plants she had bought at Bunning's would probably end up growing far too big for that spot, then went on to show here some viable alternatives.

After spending 15-minutes with her, the lady batted her fake eyelashes and thanked the staff member for his time. I later heard her say to her children, who had been running amok around the place, that they had to go and "return the plants to Bunnings"......................................... ..........and most likely exchange them for whatever we suggested.

So in other words, came to us for free expert advice, then drives to Bunnings to buy a similar or same product for cheaper. I call this type of customer a "data miner".