[FoxtrotGolfXray 5.0]

Originally Posted by DJM83

Regardless if they did or didn't.
Saying we won't provide a refund for xyz in a refund policy is just crap.

It's rubbish that companies can take peoples money and not provide refunds if the service isnt provided.

I'm on the fence a bit with this one.

As a consumer, I'd like to be able to get a full refund no what matter what reason I decide not to take the services for or how soon to the event I decide not to use the service.

But I also understand that a business, as tweeked has pointed out nicely, has costs associated with initially providing me with the booking and then with me not taking up that service. And that impost is greater the closer to the event taking place. What is fair and reasonable in that circumstance is the hard bit to determine.

At the end of the day, we all have a choice as a consumer to either use, or not use, a service. If the refund policy is not appropriate for us, then we have the ability to choose to not use that business for that service. No one is forcing us to do so. If enough consumers are concerned by the refund policy, then the business will struggle to get enough custom. We need to talk with our feet.