Quote:
Originally Posted by DJM83
Regardless if they did or didn't.
Saying we won't provide a refund for xyz in a refund policy is just crap.
It's rubbish that companies can take peoples money and not provide refunds if the service isnt provided.
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There is a difference between not providing a service and a service being cancelled by the purchaser late in the piece. Huge investments made to cater for bookings need to be protected from late cancels.
Not sure if that applies in this case.
Jetstar has been hugely accommodating with me with about half a dozen cancellations. It does involve a voucher for later travel, but I have not lost a dollar yet in any penalties. But if you buy the cheap non flex ticket, then want your money back when there is no travel advice between to two points, well its buyer beware.